Warranty

 

WARRANTY & CLAIMS
If you discover a fault or defect on a product, you can easily send it in for service.

Products come with a two-, three- or five-year warranty (depending on the item).

Typical service turnaround: 2 – 5 weeks.

Greencom PC – 3-Year Warranty & Lifetime Support

Every Greencom PC includes a 3-year warranty. Should a component-related technical error occur, simply send the machine to us. We will identify the fault and remedy it. Service on Greencom PCs normally takes 2 – 3 weeks.

The warranty does not cover faults caused by customer negligence or software issues.

Digital service: We offer lightning-fast solutions by shipping replacement parts with step-by-step installation guides. Many customers appreciate this alternative because it avoids a trip to the workshop or shipping the entire PC.

Lifetime support: No matter how long ago you bought your PC, we help you troubleshoot and resolve any issues – for life.

Repairing a Greencom PC

Need service or repair? Contact us at support@greencom.no or via the chat in the lower-left corner. We’ll guide you to a solution. If the PC must be sent to our workshop, we will issue a service form and a return label on request.

Warranty terms

If your product has been repaired three times and the same fault occurs a fourth time, you may request a refund. Prefer a replacement or another repair? Greencom will of course arrange that.

If we cannot repair the item and/or lack spare parts in time, we will ship a new product, an outlet equivalent or issue a refund – we will always inform you beforehand.

Returns in warranty cases are free of charge, but service/inspection/ freight fees may apply if the fault is not covered (e.g. accidental damage) – read the full warranty terms here.

Greencom aims for 100 % customer satisfaction and takes responsibility for any faults – whether production defects, delivery delays, or wrong items sent.

We also offer repairs outside the warranty period. A service/inspection/ freight fee will apply – you’ll receive an estimate before we begin.

Damage type

Covered by warranty?

Physical damage

No

Incorrect use (see user manual)

No

Disassembly of the product

No

Improper handling

No

Water damage

No

Normal wear and tear over time

No

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